Orders & Shipping

SHIPPING MADE EASY

There are three ways to shop with us:

1. Call our toll free number (866-479-7588) and order directly through our store

2. Place an order using our secure online website

3. Stop by our store ( for directions see the About Us page)

Once your order has been placed, you will receive an email confirmation which contains

tracking information for your package.

All in stock orders are shipped within 48 hours. If an item is backordered or if you are

placing a special order, you will be notified as to an estimated delivery date via email.

Shipping charges for orders shipped within the continental United States are calculated

during the checkout process. Additional charges for orders outside the continental United

States will apply. Please call 866-479-7588 for a quote.

Purchases are shipped directly from our store. Shipments are sent US Post Office priority

mail service to arrive 2-3 business days once shipped. You may choose to have your

order expedited via next day or 2nd day service. Please call to arrange for rush delivery

and the price.

Return Policy

We’re happy when you’re happy and we want you to be completely satisfied with your

purchase. If you are not satisfied with your purchase, you may return it within 10 days

of receipt of shipment, excluding sale items and special orders. All sales are final on sale

items and special orders. Authorized returns must be unused, in its original condition and

packaging with all factory labels attached and may be returned for a refund, exchange or

store credit. Please note, any items returned after 10 days of receipt will be refunded in

the form of store credit. Returns after 30 days will not be accepted.

How to make a return

To make a return or exchange, simply call us (866-479-7588) within 10 days of receipt

of the item to receive a Return Authorization Number (RAN). All returned packages

require a RAN and must arrive to our store within 10 days of the receipt of the Return

Authorization Number. All returns or exchanges must be accompanied by a copy of the

purchase receipt. Once we receive your return, we will issue a refund, credit or exchange

within 7 business days. If we receive a return without a Return Authorization Number,

or it arrives after 10 days of issuing the RAN, or if we find that the merchandise has been

used, your merchandise will be sent back to you at your expense. You should ship your

package to the address below via a traceable, insured delivery method to protect against

loss or damage; N. S. Merill & Company is not responsible for any shipping loss or

damage on returned items.

Returns must be shipped to the address below:

N. S. Merill & Company

Attn: Returns (Return Authorization Number)

9089 N. Military Trail, Ste 27

Palm Beach Gardens, FL 33410